FAQ
Q1. Can I have a sample order for led light ?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time ?
A:Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than
Q3. Do you have any MOQ limit for led light order ?
A: Low MOQ, 1pc for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive ?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline
and sea shipping also optional.
Q5. How to proceed an order for led light ?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q6. Is it OK to print my logo on led light product ?
A: Yes. Please inform us formally before our production and confirm the design firstly
based on our sample.
Q7: How to deal with the faulty ?
A: Firstly, Our products are produced in strict quality control system and the defective
rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small
quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
Our Services
1.Quick response:Your inquiry related to our products will be replied in 12hrs.
2.Language:Well-trained and experienced staffs to answer all your enquires and questions
in fluent English
3.Order infomation
No MOQ
Discounts are offered based on order quantities
Leadtime:7-10days for mass production after 30% deposit received, sample leadtime within 5days
4.Quality Control:
100% of the lamps will be tested and passed all QC procedures before shipping
Defective items will be compensated immediately or in next order.
5years Warranty
5.Protection:Protect your sales area, ideas of design and all your private information
6.Certification:SAA ,CE,ROHS
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